When The Problem Is Not For Us To Solve

In my job as a Receptionist for a non-profit transportation agency in Los Angeles, I normally encounter customers (mostly by phone and sometimes, in person) who have issues with our service. Although it is not my job to resolve their issues, my responsibility is to direct them to the appropriate department or person who could…

The One That Caused You Pain Can Be The Instrument To Make You Better

I think, most of us could think of our own ‘What-doesn’t-kill-you-makes-you-stronger’ experience. While this may not always be true, when we think of it, we can recall a moment in our life when the very thing that hurts us was also the same thing that triggered us or prompted us to wake up and become…