When The Problem Is Not For Us To Solve

In my job as a Receptionist for a non-profit transportation agency in Los Angeles, I normally encounter customers (mostly by phone and sometimes, in person) who have issues with our service. Although it is not my job to resolve their issues, my responsibility is to direct them to the appropriate department or person who could…

How Do I Deal With Embarrassment?

Embarrassment knows no time, place, or age. It can come to anyone, anytime, anywhere. And each of us may have our own ways of dealing with it. But do we really have enough time to plan our response when it suddenly happens? I used to get so stressed whenever an embarrassing moment happens. I used…